Payment Info/Contact Us

1st Floor Eagle star house 7 Wellington Square Ayr KA7 1EN

Tel: 07788119374 or Email: info@serenitynlp.com

 

Business hours are from Monday to Saturday 9 am - 9:30 pm
All enquiries answered within 1 Hour
Home visits arranged for clients who can not travel

Emergency Appointments:  Serenity NLP are here to help no matter the time of day or what day of the week it is. If you need an emergency appointment out of office hours or on a Sunday please contact us directly day or night on 07788119374.

Choosing a therapist that's right for you:  Everyone has different needs and therapists just like clients are all very different in there approach and methodology. Our top tip is to actually sit down with your therapist and talk to them first. You will get a feel for the approach they are going to take with you and it also allows you to get a feel for them. Here at Serenity, we encourage someone who is considering being a client to come in and talk with us before any commitment is made.

Payment terms: We accept payments in cash, and also take all major UK debit and credit cards. We will send an email with your invoice at the time of booking, payment must be made within 24hrs; this is purely in order to secure your appointment. Please refer to our cancellation policy.

Cancellation Policy: Please note that we operate a strict 24-hour cancellation policy. Should you need to reschedule an appointment, kindly provide us with a minimum of 24 hours' notice. In the event of a no-show, we reserve the right to charge you the booking fee paid when booking your appointment. Booking fees are paid by WorldPay link sent to you on booking. By booking with us you are deemed to have accepted these terms. As we are sure you will appreciate, missed appointments cost time and money. We ask for your understanding and cooperation in this matter. 

 

 

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